Handling customer calls with etiquette

They say that first impression last. It’s hard to change that first impression, because what you have showed them at first will mark on their head and last forever. So, you must give the person a good impact in your very first meeting. To make people like you, you must make them see you real intention towards them, show them that you're nice and a good person.

Just like in business, you must give them an impression that they can trust you and you can satisfy their needs. Impressing them by being polite, is one good way to make them believe that you're true and sincere to serve them. Having an etiquette is very important for your customers it will help them trust you and your service. You must always consider your customer’s feelings, it should be important to you!

Here are some tips about etiquette, on how will a customer service representative help(handle) the customers and giving them a good impression.

• First, it is important that the agent greet the customer that will call him/her. Greetings is the most important thing that an agent should always remember. Since it’s the first thing that the customer can hear, you must give them a good impression! Greet them politely and make sure you address them with respect. Greetings would mean alot to customers. Like saying : “Good Morning/Good Afternoon Ma’am/Sir, Thank you for calling how may I help you?” “How can I assist you today, I’ll be happy to help you” “How are you doing today?”

• The agent must ask the name of the customer or ask them “how do you want me to call you?” Most of the foreigner don’t want to be called by Sir or Ma’am, sometimes they just want their given name.

• The agent need to ask them what is their concern all about. The representative need to make sure that they ask the customer in a good tone or pitch of their voice and in a nice way, so that they won’t misunderstand you. Remember that they can not see you it will just be your voice that they will hear and rely to.

• Guide the customers with their concerns. Like for example they want to order a set of computer in the retailer site and she don’t know how to do it. Give her polite and easy to understand instructions. Don’t raise your voice or sound annoyed if your customer doesn’t get it the first time.

• If she asks the agent when it be delivered to him/her? The agent have tell her the exact date to avoid some trouble and problem in the transaction between buyer and the seller. Don’t lie to the customer, tell them the truth and courteously tell them if their would be any inconvenience.

• After solving his/her problem wait until you feel that the customer is already ok. The call center representative have to ask the customer if there is anything else that he can do or can he help the customer in some other way. Bear in mind to be polite in asking the customer. If s/he said that, “thats all thank you for helping me”, then it’s time for the agent to make her/him feel that it’s his/her pleasure helping them and they also need to say thank you too.

These are many ways on how a customer call center service should serve the customers of their clients. Serving the best way that they could is always better.

Providing your customers with a good customer service that has an etiquette to help you show them that they are your priority without seeing you in person. Give your customers a world class service

Make sure that every time you serve them you should always carry with you your etiquette.

Impress your customers with good customer service that you can give them. get inside the heart of your customers.Their appreciation of your good customer service will make your business very successful in the future and If you continue a good service to your customers they will return it to you by being loyal to your business.

Impress your customers with a good customer service that you can give them and catch their heart’s desires then see the result soon.